3. Tell us whether you want your gift to be sent to you or other recipients
4. Personalise your gift with a message
5. When you’re finished shopping go to the checkout
6. We send the card & the gift to you or the gift recipient

Does Part & Parcel charge postage and packing?
Delivery and packing charges for UK are included in the price of the gifts. CHILDREN 1^ST welcomes online donations to help towards delivery charges.

For international deliveries we charge the standard Royal Mail fee of £2.50.

When will my gift be delivered?
For UK deliveries, the recipient can expect to receive the card within 5 working days.

If I buy a gift, what will I receive?
You will receive a card for each item purchased. The card will have an insert showing a picture of the gift as well as a description of how it is used.

Does the person I’m buying the gift for get an Ecard?
At present, we do not offer Ecards.

How do I know if my order has been successful?
After the checkout, a confirmation screen will resume all the details of your purchase. Shortly after, if you have entered a valid email address, a confirmation email will be sent.

What are the Terms and Conditions on this site?
Click here to view our Terms and Conditions

How do I contact Part & Parcel?
Click here to contact us.

Alternatively, you can call us on 0845 10 80 111.

Do you have a refund policy?
Unfortunately, we do not offer refunds or cancellations. If you have any queries, please contact us.

Can you send the card to someone else?
Yes, we can send the card to another recipient with a personalised message. At the checkout enter the delivery name and address of the recipient and your personalised message; we will take care of sending the gift on your behalf.

Can I have more then one card for the gift I bought?
Unfortunately, we can only send one card per gift.

How will my money be used?
The gifts featured on Part & Parcel are representations of the work carried out by
CHILDREN 1^ST with vulnerable and disadvantaged children across Scotland. If the need for the gift you have ordered has been met, CHILDREN 1^ST will use your donation in other vital areas of our work. Even though we cannot guarantee that your donation will be spent directly on the gift that you chose, we can absolutely guarantee that it will go towards helping vulnerable and disadvantaged children and young people in Scotland.

Can you deliver cards to an address overseas?
Yes we can deliver cards to an address overseas. Please, bear in mind that deliveries overseas can take an average of up to ten days and that a delivery charge of £2.50 will be added to the price of the gift.

What will I get if I agree to receive further information?
You will receive general information on CHILDREN 1^ST and Part & Parcel website. CHILDREN 1^ST complies with the Data Protection Act and your details will never be passed on to a third party.

What do I do if I’m experiencing technical difficulties on this website?
In the first instance try logging out and re-launching the website. If you are still experiencing problems, email a detailed description of the problem adding as much information as possible to partandparcel@children1st.org.uk. We will get back to you as soon as possible.

Are my card details secured?
CHILDREN 1^ST use SECPay as our third party payment provider. When you shop with a merchant who uses SECPay you can be assured that your card details are securely encrypted during transport over the Internet so no one can access your card information. The card details are only transported to a Bank to authorise your purchase.

Are you going to send me unsolicited emails?
No, we will only send you updates on Part & Parcel and information on CHILDREN 1^ST, only if you have agreed to receive further information.

How does gift aid work?

If you are a UK taxpayer, CHILDREN 1ST can claim an extra 25p for every £1 you donate at no extra cost to you. This means that a £10 Gift Aid donation is worth £12.50.